Milk Chocolate Get in touch
Buyer's agents · Eastern Suburbs

Secure your dream family home in the Eastern Suburbs.

A family home isn't just a property transaction. It's your new place to live, work and nest. Milk Chocolate finds, vets and secures the right home for you in Sydney's most competitive suburbs, on a fixed fee, with a full in-house team behind every purchase.

Tell us about your brief

We will come back to you within one business day.

No obligation. Everything stays confidential.

42 daysAverage time to purchase
~$100MIn property secured in the Eastern Suburbs
Up to 70%Of these purchases secured off-market
$0Commissions. Fixed fees only
What we do

A full team behind your purchase, every step of
the way

Buying a family home can be competitive, emotional and fast-moving. Milk Chocolate holds your hand the whole way with a full in-house team of economists, licensed agents, construction and maintenance project managers and property managers, all working to one brief: yours.

Game Plan™

We start by deeply understanding your search criteria and life plans, then build a bespoke plan on how to achieve it, so every decision you make is educated and well informed.

Research and data

Most families already know roughly where they want to live. We work alongside you with insight, information and data from our property economist to pressure test and perfect the right suburbs, right down to the right streets.

Buyer's agent

Your dedicated buyer's agent runs the entire purchase: on, pre and off-market search, inspections, in-depth due diligence, negotiation and bidding at auction. All for one fixed fee, so there is never an incentive for you to pay more.

Design and construction

You'll likely want to put your own touch on your new home, and we help you do exactly that. Our in-house projects team scope ideas, estimate costs and manage the works, from a fresh coat of paint to a full renovation.

How it works, step by step
01

Brief & suburbs

We work together to understand your brief, then pressure test your preferred suburbs with data, so you know exactly where to focus.

02

Search & shortlist

On market, pre market and off market, all assessed and shortlisted with you in real time.

03

Due diligence

Contract, strata and title reviews, comparable sales and pricing analysis, plus independent building, pest, electrical and plumbing inspections, with every report shared with you in full before you commit.

04

Negotiate & secure

Off market, pre market, on market, prior to auction or at auction, we negotiate and bid on your behalf with data-backed, targeted pricing.

05

Settle & hand over

Pre-settlement inspection, utilities connected and your Home Handover pack, plus your ongoing Game Plan™. We are with you till the very end, and beyond, for all your property needs.

The team

The people running
your search

The people you'll actually deal with. Two subject matter experts lead every Sydney Family Home search, backed by client success, purchase operations, economics, construction and maintenance, all in-house.

Darcy LawsonHeadshotTeam/darcy.jpg

Darcy Lawson

Senior buyer's agent

Darcy shapes the search and secures your home: agent relationships, off-market access, inspections, negotiation and bidding at auction across the east, from La Perouse to Potts Point.

LinkedIn
Richie RagelHeadshotTeam/richie.jpg

Richie Ragel

Co-founder, licensed real estate agent

Richie has personally purchased over $100M in residential property and overseen 250+ client Game Plans. He shapes the strategy behind every Sydney Family Home purchase, from brief to negotiation.

LinkedIn
Sandhya JohnHeadshotTeam/sandhya.jpg

Sandhya John

Junior purchasing coordinator

Sandy supports the buying team with property sourcing, research and due diligence coordination, keeping every search moving day to day.

Katrina VanderklyHeadshotTeam/katrina.jpg

Katrina Vanderkly

Purchase operations manager

A Chartered Accountant with almost five years at KPMG before Milk Chocolate, Katrina shapes the operations behind every purchase, keeping each search, shortlist and settlement precise, compliant and moving.

Keith ChanHeadshotTeam/keith.jpg

Keith Chan

Property economist

Keith leads the research behind every purchase: suburb performance, growth drivers and the data that sets your target price, so no offer ever relies on the selling agent's guide.

Ben Van VuurenHeadshotTeam/ben.jpg

Ben Van Vuuren

Construction project manager

Ben has 17 years in construction and property development, most recently managing high-end residential projects. He assesses the potential and condition of every shortlisted home.

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Erica Rounds

Maintenance coordinator

Erica coordinates trades and maintenance works after settlement, so the home is ready the day you move in, or the day your tenants do.

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Jessica Bialkowski

Head of client success

Jess shapes the whole journey from start to finish. With real estate in her blood and years leading purchase support and settlement coordination, she champions your experience across planning, purchasing, projects and property management.

Recent purchases

Homes we've secured for families like yours

Around 70% of the family homes we secure never make it online.
Here is a sample of some of our favourite purchases across the east.

The difference

What we offer that a typical buyer's agent doesn't

We charge one fixed fee, agreed before we start, so there is no incentive for you to pay more for your property to put more in our pockets. And behind that fee sits a depth a typical agency can't match: deeper due diligence, expert pricing and a full in-house team.

Milk ChocolateTypical Sydney buyer's agentOn your own
In-house licensed real estate agents
Head of acquisitions with 20+ years real estate experience
Negotiation expertise
Location and asset selection expertise
Selling agent independence
Data and analytics team
Dedicated purchase due diligence manager
In-house construction project management
In-house maintenance coordinator
In-house property management
In-house builder
Fixed fees
Buyer's agents on fixed salaries (no commissions)
Platform to manage the entire purchase
Established network of professional service partners
Assumed, but can't confirm.
Our platform

Everything in one place. Nothing on your mind.

Buying a home usually means a mental load of emails, texts, PDFs and phone calls. The Milk Bar platform centralises everything: every property, offer, report and milestone tracked in one app with full visibility. No constant emails or bombardment of text messages, just one place for your easy review.

The Milk Bar platform on laptop and mobile: purchase tracker, search tracker, comparable sales, neighbourhood insights and local amenities
Fees

Fixed fees, ethically motivated

Most buyer's agents charge a percentage of the purchase price, which quietly rewards them when you pay more. We reckon there's a better way. We charge one fixed fee based on your purchase budget, agreed before we start, and we refuse all rebates and kickbacks. You know the full cost before we've picked up the tools, and our only incentive is the right home at the right price.

Every engagement includes
Region and suburb
research
On and off-market
property search
In-depth due diligence on
every shortlisted home
Design and construction
recommendations
Negotiation via private treaty,
EOI or auction
All settlement requirements
managed
Maintenance recommendations,
costs and timings
Your Milk Chocolate
Game Plan
Credentials & memberships

Licensed, insured and accredited

NSW Real Estate Licence 10087010
Professional Indemnity Policy #201607-1166 BIA
Public Liability Policy #15T5590335
Proudly awarded for
Australian Buyers Agent Awards 2026 Finalist, Innovator of the Year, Buyers Agency Residential Australian Buyers Agent Awards 2026 Finalist, Diversified Buyers Agency of the Year Proptech Awards 2026 Winner, Buyer Renter and Owner Solutions Scale Up Proptech Awards 2026 Winner, Proptech Leader of the Year Proptech Awards 2025 Winner, Scale Up Buying and Ownership PIPA Large Business of the Year Finalist 2025 Proptech Awards 2025 Finalist, Residential Proptech of the Year Proptech Awards 2025 Finalist, Proptech Team of the Year
What clients say

Trusted with the most emotional purchase there is

Rated 4.5 stars from over 100 Google reviews. Here's what buying with Milk Chocolate feels like, in our clients' words.

Common questions

Good things to know

What does a fixed fee actually mean?

One agreed fee based on your purchase budget, confirmed before we start. We take no commissions, rebates or kickbacks from selling agents or service providers, so our only incentive is the right home at the right price.

How do you find off-market homes?

Long-standing relationships with selling agents across the Eastern Suburbs, direct canvassing of owners where the right home isn't for sale yet, and a database that flags opportunities before they're marketed. Around 70% of the family homes we purchase in these suburbs are secured off-market.

Which suburbs do you cover?

This service focuses on Sydney's Eastern Suburbs. If your brief points somewhere else, the wider Milk Chocolate team purchases nationally, so nothing is off the table.

We live overseas. Can you run the whole purchase remotely?

Yes, a large share of our clients are Australian expats. Video walk-throughs, our live platform, bidding and negotiating on your behalf, pre-settlement inspection, utility connections, and in-house property management until you move home.

Do you bid at auction?

Yes. We set a data-backed target price and walk-away limit with you beforehand, then bid on your behalf so emotion never drives the number.

What if the home needs work?

Our in-house projects team assess every serious contender, provide floor plan and improvement ideas, and can manage any maintenance or renovation after settlement.

Let's find your family home

Bring your brief, your suburbs or just your questions. We'll give you a frank read on what's realistic and how we'd run the search.

  • An honest view on your brief, budget and target suburbs
  • Exactly how we'd run the search, and the fixed fee, up front
  • No obligation, and no pressure to proceed

Your enquiry goes straight to our co-founder Michael and the Sydney Family Home team.

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